TaskMerlin Upgrades and Support Package
Our support package lowers the total cost of ownership, making it
easy to receive major upgrades and support with minimal inconvenience.
This allows us to continually develop TaskMerlin while providing quality support.
For the duration of the support package you will not need to pay for upgrades. This benefits owners in two ways:
- Users can always have the latest version of TaskMerlin, without the cost, hassle
or delay of additional purchases.
- The cost of support is less than the cost of paying for upgrades, saving you money.
For the duration of the support package, you will receive priority support
for TaskMerlin vi e-mail. We normally resolve problems within 24 service hours.
When support has been purchased, this is recorded in our internal systems and on the purchaser's receipt. This allows us to
send all support owners an up-to-date license whenever a new version comes out. It also allows us to evaluate whether a support
request is backed by a support package. This means that support owners need take no active steps to receive support, since it is
all handled by our internal systems.
Purchasing support and upgrades
Support and upgrade packages can be purchased when you buy TaskMerlin. This costs 25% of the license price for each year.
If your support and upgrade subscription has expired and you would like to purchase the most recent version, please see
TaskMerlin License Upgrade.
The cost of extending a subscription is 25% of the full product price per year and will ensure that you continue receiving the
latest versions as they are released along with priority email support.
For enquiries about renewals, please contact firstname.lastname@example.org.